Customer Service Automation
Order-status questions, dealer queries and service requests answered by AI agents from your own systems, with complex cases passed to your team.
What Customer Service Automation Covers.
A large share of customer and dealer messages are the same few questions: where is my order, what is the price, is it in stock, how do I claim warranty. AI agents answer those from your own data on WhatsApp, email and phone, log each request, and pass anything unusual to a person with the full context.
Core Capabilities
Order-Status Replies
Dispatch and delivery questions answered from your order records.
Dealer & Customer Queries
Routine price, stock and product questions answered from your catalogue and company documents.
Service & Warranty Requests
Requests logged with the invoice, photos and product details your service team needs.
Tickets & Escalation
Complaints and unusual cases routed to the right person, with the conversation attached.
How We Approach It
Review the Questions
What customers and dealers ask most, and where the answers live.
Connect Your Data
Order records, catalogue, policies and service documents.
Set the Rules
What the agent may answer, what it must escalate and to whom.
Go Live in Stages
Start with one channel and one type of question, then widen.
Where It Fits
Dealer Order Status
Dealers check order and dispatch status on WhatsApp.
Warranty & Service Intake
Customers send an invoice and photo; the request is logged and assigned.
Price & Stock Queries
Routine availability questions answered from current data.
After-Hours Enquiries
Messages received overnight answered or queued with full details.
Why It Matters.
Answers at Any Hour
Routine questions are handled when they arrive, including outside office hours.
Fewer Interruptions
Sales and service staff are not pulled away for status checks.
Nothing Lost
Every request is logged, with a clear owner for the ones that need a person.
Questions, Answered
What happens when the AI doesn't know the answer?
It hands the conversation to your team with the details collected so far. Escalation rules are agreed before go-live.
Can it handle phone calls as well as messages?
Yes, where it suits the workflow. Our voice product uVOIZ, currently in beta, handles routine calls in several Indian languages and passes the call to a person when needed.
Will customers know they are talking to an AI?
We recommend saying so clearly, and always giving customers a way to reach a person.
Talk to Us About Customer Service Automation
Tell us what you're working on. We'll scope it with you, be honest about what it involves, and suggest the right way to deliver it.